Because apPosture is self-hosted, support is about getting you answers, advisories and clean upgrades - not a status page. Here are the tiers and the response targets.
Included with every license
For teams running in production
For regulated & air-gapped estates
Target times for a first human response. Resolution depends on the issue, but you always know where you stand.
Target first response: 4 business hours (Enterprise) to 1 business day (Standard)
Target first response: 1 business day
Target first response: 3 business days
Target first response: 5 business days
This page covers how fast we respond to you. Separately, the platform tracks remediation SLAs on your findings - critical in 7 days, high in 30, and so on, measured from first-seen - so your own policy clock is enforced and visible.
From discovery to a proven attack chain. A PoC in your own environment.